Wednesday Webinar: Digital Technology in Prisons with Dr Emma Palmer

Home > Wednesday Webinar: Digital Technology in Prisons with Dr Emma Palmer

24 September 2020

Dr Emma PalmerClick here to watch the Zoom recording

Dr Emma Palmer from the University of Leicester recently led an evaluation of digital technology in prisons as part of the Ministry of Justice’s Analytical Series. Ruth McFarlane, who chaired the webinar, is co-director of DWRM Consultants, a new social enterprise working with universities to increase the number of people in prison studying Further and Higher Education.

In this article, we have a look at some of the evaluation’s key findings.

View Emma’s slides here

The technology Emma set out to evaluate included in-cell PIN phones, self-service kiosks on wing landings, laptops in cells and P-Nomis on the Move (mobile devices for prison staff with access to Prison-National Offender Management Information System).

The evaluation was based on interviews and focus groups with prisoners and staff; surveys; analysis of management data on violence, prisoner self-harm and staff job satisfaction, and analysis of call data to the Samaritans; and task-time analysis.

The research set out to answer five questions. Does prison technology:

  • Increase access to & improve communication of knowledge within
  • Improve prisoner confidence in using IT?
  • Improve prisoner relationships with staff, other prisoners & those outside
    of the prison?
  • Increase staff job satisfaction & prisoner well being?
  • Reduce prison officer time spent completing key activities/tasks?

Interactions and relationships

The evaluation found that all technologies had a positive impact on staff/prisoner relationships, and prisoner/prisoner relationships. The in-cell phones in particular reduced potential for conflict between prisoners, and between prisoners and staff.

There’s a positive side where you’re not having that confrontation there and then,
you’ve got a phone in your cell, there’s no reason that you need to be out on the
landing – Prison Officer

However, staff noted that bullying or conflict may have moved behind cell doors.

The technology also meant that prisoners could speak more regularly, privately and freely with family and friends, contributing to maintaining these relationships.

Now I’m able to sort of be a dad to my son and speak to him on that level….even if it’s
only a little two way phone call before bed just saying goodnight, I love you – Prisoner


The technology also led to improvements in the psychological wellbeing of prisoners, particularly the in-cell phones. The technology was not found to have an effect on rates of prisoner self harm, although there was an increased number of calls and call minutes to the Samaritans after implementation.

I think it’s potentially gone as far as saving some prisoners’ lives…. in a cell you’re
able to have a lot more privacy – Prisoner

There was also an increased sense of autonomy and personal responsibility amongst prisoners, some of whom commented on a sense of pride around being able to manage some aspects of their lives.

Having their own laptop gives them responsibility, and it gives them a link to the
outside world – Prison officer

Staff didn’t think the technology affected the job satisfaction of wellbeing, and some commented that using P-NOMIS devices increased staff vulnerability on the wing.

Functionality and access

There were significant improvements from the previous arrangements, including better access to phones, and increased privacy and suitability of times for making phone calls.

The self-service kiosks and laptops improved the ability to submit and monitor applications, although responses were not always more prompt. Prisoners found that it was more straightforward to organise visits, and commented that kiosks and laptops had even more potential to provide information about events and to deliver other activities.

Yeah, you got a record. You can see the response. It’s much easier to keep digitally than it is to keep paper versions of everything – Prisoner

Some staff had reservations about P-NOMIS on the Move, including around connectivity issues and perceived limited functionality. Where it was used, it was seen to allow officers to do their jobs more effectively and efficiently, with more information to hand.

Uptake and use of technology

The uptake of digital technology was good. Misuse of technology was rare, though prisoners’ self-reported confidence or skills using IT was not affected.

There’s people who have been ‘I’m never going to be able to use that, I’m too old or
I’ve not used a computer’, but the guys are quite helpful with each other – Prison Officer

Some prisoners were unfamiliar and reluctant to engage with technology in general, and some were concerned about taking responsibility for hardware given the financial penalties.

Impact on staff workload

Self-service kiosks and laptops reduced workloads and time taken to complete certain activities for wing-based staff. The research also found that:

In those prisons that do not currently have kiosks/in cell laptops, the future implementation of these technologies may have the potential to reduce the time it takes to complete certain activities/tasks

The Prisoner Learning Alliance would like to see the use of in-cell technology across the prison estate to support the re-introduction of face-to-face education and to facilitate a blended learning approach.

Find out  more about the PLA’s work on digital technology

© Prisoner Learning Alliance 2024

whois: Andy White Freelance WordPress Developer London